How does artwork happen?
After you request a quote, a rep will contact you about pricing info for the item/s you requested. Once we find the right item at the right price, the artwork begins:
Free Custom Artwork We will make a custom design/proof for you from scratch. If you want to make changes to the design, we also offer free revisions.
Have your own artwork? No problem! Just send over the original artwork file (.ai or .eps file) for our design team to use. If you don't have an original artwork file, we can remake your design as closely as possible using what you have available.
Free Custom Artwork We will make a custom design/proof for you from scratch. If you want to make changes to the design, we also offer free revisions.
Have your own artwork? No problem! Just send over the original artwork file (.ai or .eps file) for our design team to use. If you don't have an original artwork file, we can remake your design as closely as possible using what you have available.
When will I get my items?
Most items take about two weeks for production & delivery. We recommend getting started a month or so advance. Production begins once the details (artwork, sizes, etc) are finalized and payment is received.
Rushed Orders: In most cases, we can make your rushed order work. However, there may be a rush fee. If your order is very rushed, we may also have to use an expedited shipping option.
Rushed Orders: In most cases, we can make your rushed order work. However, there may be a rush fee. If your order is very rushed, we may also have to use an expedited shipping option.
Why can't I place an online order?
The items we create are custom for you & your group - meaning a special amount of love, care & detail must be dedicated to each order to ensure it's accuracy & your happiness.
How many custom items can I order?
The minimum order screen printed shirts is 12. Other merchandise customization processes - like embroidery - can have different minimums depending on the item being customized.
How do custom names & numbers work?
College Hill Design offers custom names & custom numbers in an athletic block style. Currently, we are only able to print them in white.
Standard Pricing: Custom Names: $10 per shirt (2" height) | Custom Numbers: $8 per digit (8" height)
Standard Pricing: Custom Names: $10 per shirt (2" height) | Custom Numbers: $8 per digit (8" height)
How does payment work?
Once you are ready to finalize an order of shirts or merchandise, payment must be received for our team to get started on the goods. Payment can be made the following ways:
Check: Business, organization, or personal checks accepted in person, by mail or online.
*Cash, Money Orders also accepted.
Credit / Debit Card: Online payment links are available at your request. Credit card payments forfeit the 5% discount included with all quotes.
Check: Business, organization, or personal checks accepted in person, by mail or online.
*Cash, Money Orders also accepted.
Credit / Debit Card: Online payment links are available at your request. Credit card payments forfeit the 5% discount included with all quotes.
How do refunds work?
College Hill Design has a no-refund policy due to the customized nature of products. Items in your order may be approved for a refund if there are product or manufacturer defects. Refunds are issued on a case-by-case basis.
Due to the nature of screen printing, all orders have a 2% misprint allowance.
Due to the nature of screen printing, all orders have a 2% misprint allowance.
Why do you need a card on file?
When College Hill Design starts art proofs for an order, we require a credit card on file. Should you decide to not continue with the order once the proof has been created, there is a $50 cancellation fee.
*this card does not need to be used to pay for the order, it is simply on file in the event on an order cancellation
*this card does not need to be used to pay for the order, it is simply on file in the event on an order cancellation
How accurate are proofs?
While we always try to be accurate with our design proofs, keep in mind that all sizes represented are general. In screen printing, we use the same screen on all items for your order. This means that your design will be the same across all items that you order it on, so the design can only be as large as the smallest available space.
For example, if you are using the same design across an order of several shirts, but some of them are children shirts, then the design will only be as big as what can fit on the smallest children's shirt. So, the design will take up less space on the larger adult shirts. Please take this into consideration when placing group orders.
It is also important to note that, when viewing proofs, ink & apparel colors may appear different depending on the monitor/screen being used & it's individual settings.
For example, if you are using the same design across an order of several shirts, but some of them are children shirts, then the design will only be as big as what can fit on the smallest children's shirt. So, the design will take up less space on the larger adult shirts. Please take this into consideration when placing group orders.
It is also important to note that, when viewing proofs, ink & apparel colors may appear different depending on the monitor/screen being used & it's individual settings.
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